The Department for Transport today announced that, following an open competition, Noel Shanahan will succeed Clive Bennett CBE as Chief Executive of the Driver and Vehicle Licensing Agency (DVLA) who retires at the end of 2007.
Noel Shanahan is currently Customer Services Director at DVLA, responsible for the Agency's customer strategy, including the shift towards electronic services. He has promoted the use of electronic vehicle licensing and the use of Directgov as the primary access point for customers not just of DVLA but of other DfT Agencies. He joined the Agency in 2004 after a career in the telecommunications industry, working for BT, Cable & Wireless and ntl where he had been Customer Services Director.
He will take up his new role towards the end of this year.
Welcoming the appointment, Transport Minister Jim Fitzpatrick said:
"I am delighted to welcome Noel Shanahan to his new role. The Agency provides vital services to millions of vehicle owners and drivers right across the country, and employs over 6,000 staff. Under Clive Bennett's leadership it has embarked on an exciting programme of change, delivering services in new and more convenient ways to its customers. I look forward to working with the new Chief Executive in driving this forward over the next few years."
Noel Shanahan added:
"I am delighted and feel very privileged to have the opportunity to lead DVLA over the coming years as it continues its transformation into an electronic modern business. In my 21/2 years at the Agency I have seen the capabilities of its staff and their determination to do the right thing for customers and stakeholders. That's why I am so excited at the opportunity to work with them and to take up the challenges ahead."
Noel Shanahan is currently Customer Services Director at DVLA, responsible for the Agency's customer strategy, including the shift towards electronic services. He has promoted the use of electronic vehicle licensing and the use of Directgov as the primary access point for customers not just of DVLA but of other DfT Agencies. He joined the Agency in 2004 after a career in the telecommunications industry, working for BT, Cable & Wireless and ntl where he had been Customer Services Director.
He will take up his new role towards the end of this year.
Welcoming the appointment, Transport Minister Jim Fitzpatrick said:
"I am delighted to welcome Noel Shanahan to his new role. The Agency provides vital services to millions of vehicle owners and drivers right across the country, and employs over 6,000 staff. Under Clive Bennett's leadership it has embarked on an exciting programme of change, delivering services in new and more convenient ways to its customers. I look forward to working with the new Chief Executive in driving this forward over the next few years."
Noel Shanahan added:
"I am delighted and feel very privileged to have the opportunity to lead DVLA over the coming years as it continues its transformation into an electronic modern business. In my 21/2 years at the Agency I have seen the capabilities of its staff and their determination to do the right thing for customers and stakeholders. That's why I am so excited at the opportunity to work with them and to take up the challenges ahead."
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